acronis cloud protect installation guide

How to install Acronis Backups

Step one: click install.

We jest, but our installation guide for Acronis backups are only slightly more complicated. A few commands here and there, sure, but every outcome from each step is accounted for so you can’t lose your way.

All in all, this Acronis installation guide will take you from newbie to protected in just a few short steps. Now, onward to the guide!


Contents

  1. Setting up your Acronis Backup Management Console
  2. Installing Acronis PC/Server Cloud Backup on Windows
  3. Installing Acronis PC/Server Cloud Backup on Ubuntu
  4. Installing Acronis PC/Server Cloud Backup on Centos
  5. Possible Password Error

Setting up your Acronis Backup Management Console

Once you’ve completed your Acronis Backup Order via our website, check your email for the account activation mail from backup@hostafrica.com. Click on the “Activate account” button which’ll redirect you to the Acronis Backup Management Console where you will set up a password upon your first login.

account activation email

Next, follow the installation instructions below for the device/operating system of your choice.


Installing Acronis PC/Server Cloud Backup on Windows

1. Next, you’ll need to click on the “Add Devices” button and select your device or platform of choice on the right-hand side of your screen.

cloud management console screenshot

2. Once you’ve selected your operating system/platform the agent installer will automatically download and you can click on it to start the installation process.

cloud management console screenshot
cyber protect screenshot

3. After the installation has been completed, click on “Register Machine”. This’ll redirect you to the Cloud Management Console where you will need to “Confirm Registration“.

cyber protect screenshot
cloud management console screenshot
device registration successful

4. In Windows, click on the Acronis Icon in the bottom right of your screen (in your taskbar) then click “Apply Default Protection Plan“.

cyber protect screenshot

5. Your device is now protected. You will now be able to view and restore backups via the Acronis Backup Management Console.

cyber protect screenshot
cloud management console screenshot

Installing Acronis PC/Server Cloud Backup on Ubuntu

1. Download the Acronis Agent for Linux installer directly via terminal using the following command:

sudo wget https://dl.managed-protection.com/u/baas/4.0/12.0.3957/Backup_Agent_for_Linux_x86_64.bin
ubuntu terminal screenshot of command

2. Once downloaded, grant the necessary permissions to run the installer:

sudo chmod 755 Backup_Agent_for_Linux_x86_64.bin
ubuntu terminal screenshot of command

3. Next, install rpm:

sudo apt-get install rpm
ubuntu terminal screenshot of command

4. Then download updates:

sudo apt-get update
ubuntu terminal screenshot of command

5. Launch the installer as root and enter your Acronis Cloud login details:

sudo ./Backup_Agent_for_Linux_x86_64.bin
backup agent credentials screenshot

6. If you see the following message you will need to install GCC manually:

gcc error screenshot

To install GCC manually, run the following commands:

sudo apt-get update
sudo apt-get install linux-headers-`uname -r` 
sudo apt-get install linux-image-`uname -r` 
sudo apt-get install gcc-<package version> 
sudo apt-get install make 
sudo apt-get install perl 
sudo ./Backup_Agent_for_Linux_x86_64.bin 
/usr/lib/Acronis/BackupAndRecovery/AmsRegisterHelper register https://cloud.acronis.com/ <USERNAME> <PASSWORD>

7. Once the setup has been completed the device will be available in the Acronis Backup Management Console and you can start backing up your data:

device registration screenshot

Installing Acronis PC/Server Cloud Backup on CentOS

Prerequisites

Before starting, there are a few packages and prerequisites that are needed to add the Acronis Backup modules to the Linux kernel. These include:

  • Package for building kernel modules. The package version must match the kernel version.
  • GNU Compiler Collection (GCC) compiler system. GCC version must be the one with which the kernel was compiled.
  • Make tool.

Follow the below steps to check whether the required packages are already installed.

  1. Run the following command to check the kernel and required GCC versions: cat/proc/version
  2. Then run the following commands to check whether you have the Make tool and GCC compiler installed:
    make -v
    gcc –v
    Note: Compare the version of GCC with information from cat /proc/version command
  3. Check whether the appropriate packages for building kernel modules have been installed:
    • In Red Hat Enterprise Linux, CentOS, and Fedora, run the following command:
      yum list installed | grep kernel-devel
    • In Ubuntu, run the following commands:
      dpkg --get-selections | grep linux-headers
      dpkg --get-selections | grep linux-image
    Ensure that these package versions are the same as required in step 1.
  4. Ensure that RPM Package Manager (RPM) is installed in your system. If it isn’t, you may need to install RPM manually by running one of the following commands (depending on your system):
    sudo yum install rpm (Red Hat based distributions)
    sudo apt-get install rpm (Debian based distributions)

The following table lists how to install the required packages in various Linux distributions.

Linux distribution Package names How to install
Red Hat Enterprise Linuxkernel-devel
gcc
make
The setup program will download and install the packages automatically by using your Red Hat subscription.
CentOSkernel-devel
gcc
make
The setup program will download and install the packages automatically.
Fedorakernel-devel
gcc
make
Run the following commands as the root user (specify the required GCC version in the GCC package name):
yum install kernel- devel-` uname -r`
yum install gcc-4.5.1
yum install make
Ubuntulinux -headers
linux -image
gcc
make
Run the following commands (specify the required GCC version in the GCC package name):
sudo apt-get update 
sudo apt-get install linux -headers-`uname -r` 
sudo apt-get install linux -image-`uname -r` 
sudo apt-get install gcc-4.6 
sudo apt-get install make
Source Acronis Knowledgebase

Installation procedure

Now that you’ve checked the prerequisites, it’s time to do the actual installation.

  1. First, log in as the root user.
  2. Then download and launch the installation package. This package is downloaded as a binary file and will need to be converted to an executable in order to launch it. To do this:
    • open terminal;
    • and navigate to the folder where the installation package is saved;
    • then run the following command to make this an executable: chmod +x Backup_Agent_for_Linux_x86_64.bin or chmod 755 filename.bin
    • finally, run the file using: ./Backup_Agent_for_Linux_x86_64.bin
  3. Follow the prompts which include accepting the terms and specifying your credentials in order to complete the setup.
  4. Once the setup has been completed the computer will be available in Backup Management Console and you can start backing up your data:
device registration screenshot

Possible password error

If your password contains special characters, you may encounter or receive a similar error while providing correct credentials:

Register",
"module" : 0,
"suberror" : null,
"text" : "Getting refresh token failed: {\"error\":\"access_denied\",\"error_description\":\"Failed to authorize\"}" },
"reason" : "internalError",
"serCode" : "0x00000191"

This can be fixed by entering the following command:

./RegisterAgentBin -o register -t cloud -a https://cloud.acronis.com -u <username> -p <encoded password> --base64

Pretty simple, ‘ey? Nothing our expertise and your inputs can’t fix or get installed. Now that you’ve backed up, you’ve got one less thing to worry about and another 99 more to take care of. Good luck!
If you’re a reseller, keep an eye out for our next post where we’ll go over the account setup as well as the steps to add additional storage locations.


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