This document contained the general terms and conditions, which governs the subscription to and usage of HOSTAFRICA’s services. These General Terms and Conditions must be read together with the Services Terms and Conditions and the Policies of HOSTAFRICA. By subscribing to and using any of the services offered by HOSTAFRICA, the Customer and its users irrevocably agree to be bound by the provisions of this General Terms and Conditions, the relevant Services Terms and Conditions and the Policies of HOSTAFRICA. In the event of a discrepancy between this Agreement and the Service Terms and Conditions, the Service Terms and Conditions will take precedence.
In addition to and without limiting any Customer warranty under this Agreement, the Customer undertakes and represents that:
Any dispute which arises relating to or arising out of this Agreement, including the validity, implementation, execution, interpretation, rectification, termination or cancellation of this Agreement, shall be referred to the chief operating officers of HOSTAFRICA and the Customer or alternates appointed by them, who will use their best efforts to resolve the dispute within five (5) business days of the dispute having been referred to them.
These specific terms and conditions are read in conjunction with HOSTAFRICA’s general terms and conditions. Unless otherwise indicated, all the definitions contained have the same meaning as those set out in the general terms and conditions.
2.1 Shared Hosting
2.2 Dedicated Hosting
2.3 Managed Hosting (Addon to Hosting Services)
Managed Hosting is an extension of services where HOSTAFRICA agrees to help customers to manage their ordered HOSTING service. Services will be offered as per description on HOSTAFRICA’s website(s).
Management consists of the following services:
HOSTAFRICA will define scheduled maintenance windows in order to perform the above tasks. We will not manage or be responsible for any third party application installed on the server. HOSTAFRICA cannot be held responsible if there is any incompatibility between our Systems and any other third party application used or installed by the customer. We will manage the Server, including the hardware, software, and upgrades at our sole discretion.
3.1 Domain Registration
3.3 Changes to Domain Name and Domain Name Information
Various alternate dispute resolution mechanisms apply for Domain Names registered globally and includes:
3.5 Domain Name Transfers to another Registrar
3.6 Domain Name Renewals
3.7 Payment Default of the Domain Services
3.8 Termination of the Domain Services
3.9 Payment Default of the Domain Services
For more information about Registrant Education, please click link here: http://www.icann.org/en/resources/registrars/registrant-rights/educational
For more information about Domain Name Registrant Rights, please click here:
4.1 Secure Sockets Layer (SSL) Certificate(s) is/are a third party application software that allows secure encrypted software communication between a web server and a browser vice versa.
4.2 HOSTAFRICA has the authority to resell SSL Certificate(s) as per the price, terms and conditions on its website which is subject to variation and/or change from time to time. The terms and conditions of the third party supplier of the SSL Certificate(s) will be applicable to the Customer.
4.3 If any third party supplier of SSL Certificate(s) suspends, terminates, or in any way interrupts the continued operation of such SSL Certificate(s), HOSTAFRICA will try to ensure the continuance of such third party application. If we are unable to ensure the continuance under any circumstances whatsoever, we will not be liable to you or any other third party for any loss or damages to you or any third party may suffer arising from, or in any way relating to, the suspension, termination and/or interruption thereof.
5.1 In order to provide all Customers with proportionate and fair access to the network resources, HOSTAFRICA operates a fair use policy.
5.2 During high levels of usage, HOSTAFRICA ’s fair use policy will restrict the available connection speed of Customers identified as having made a disproportionate use of network resources.
5.3 HOSTAFRICA will monitor each Customer’s total download and upload volume throughout each month to identify those Customers with a disproportionate usage profile. Customer usage will be calculated on a monthly basis, as a result, HOSTAFRICA will reset the monitored volume to zero at the commencement of each month.
5.4 HOSTAFRICA’s fair use policy restricts only the speed of access, it does not limit the time connected to the internet through broadband or reduce the overall download and/or upload volume of any Customer or user.
5.5 HOSTAFRICA will not be liable to you or any other third party for any loss or damages to you or any third party may suffer arising from, or in any way relating to, the restriction of access of speed as a consequence of operating its fair use policy.
5.6. Currently the following thresholds apply:
VPS SSD S – 400 GB
VPS SSD M – 600 GB
VPS SSD L – 1000GB
VPS SSD XL – 1500GB
VPS SSD XXL (and bigger servers) – 2000 GB
5.6 HOSTAFRICA may suspend customers or terminate customer contracts at its sole discretion in case of ongoing violation of these thresholds.
6.1 Money-back Guarantee
If you feel our services are not the right fit for you, we offer a refund on hosting fees if all the following conditions are met:
Refund request is submitted within 30 days of initial order,
Client had no services with us 12 months prior to the order that the refund request pertains to,
Refund is not requested for a non-refundable product/service.
6.2 Non-refundable products/services
No refunds will be given for any product/service we purchase from third-party suppliers where refunds are not possible. This includes:
All software licences including but not limited to Acronis™ backup licence, cPanel account licences, all Plesk licences, Windows Server Standard, Remote Desktop, MS SQL, MY SQL, MS Office.
6.3 Refund disbursement methods
Refunds will be paid out in the form of monetary value in the currency of the initial order.
Payments made with a bank card are refunded back to the same card via transaction reversal.
Refunds of bank transfer payments or EFT are done via bank transfer with the banking details supplied by the account holder.
If the request email is sent from the authorised email address on the billing account, we require banking details and proof they are the bank account holder before we approve the refund.
If request is not sent from the authorised email, we require banking details, proof they are the bank account holder, copy of ID and copy of company registration document before we approve the refund.
Refunds of payments made via SnapScan are done via bank transfer with the banking details supplied by the account holder.
Refunds of PayPal payments are done via PayPal to the PayPal account that made the payment.
Payments done via PayFast are refunded by PayFast on request. The timescale for all PayFast credit card refund is 5-10 working days. All PayFast EFT payments will be paid into the client's bank account within 48 hours.
Talk to a hosting specialist today and discover which options will work best for you.